If you have any questions, feel free to reach out via the contact form or email us at support@lujiv-sydney.com

LUJIV currently accepts payments via credit cards, debit cards and Paypal.

If you're unsure whether your preferred payment method is accepted, simply follow the steps on the checkout page to see all available options. All transactions are processed through secure and reliable payment systems, making them 100% safe.

You can easily track your order by visiting our tracking page. There, you’ll find the latest updates on the status and location of your parcel.

Due to high demand for our products, it's possible your order may arrive a little later than expected.

Our average delivery time is 5 to 15 business days. We appreciate your patience.

If the delivery window has passed and you still haven’t received anything, please contact us through our contact form and we’ll investigate the status of your package.

As customer you're responsible for all return costs. These costs depend on the courier service you choose and the weight of the package. You can find more information about pricing on the website of your chosen courier.

That shouldn’t happen. Please contact us through our contact form with your full name and email address, and we’ll assist you within 24 hours.

We're sorry to hear you want to cancel your order. Please contact us as soon as possible through our contactform.

Include your name, order number (e.g. #0000) from your confirmation email, and – if possible – the reason for the cancellation.

Please be aware that we are unable to cancel your order once it is processed.

LUJIV is since 2023 exclusively online! This means we can serve customers all across Australia, but unfortunately we don't have a physical location anymore where you can come by and try on garments before buying. Our office and warehouses are closed to the public.