Shipping Policy

Shipping Time

We are committed to delivering high-quality products and handle each order with the utmost care during dispatch.
Currently, we aim to deliver your order within an estimated timeframe of 5 to 15 business days.
Please note that these delivery times are only estimates and may vary depending on your location and prevailing circumstances.

Delays Due to Unexpected Demand

Please be aware that delivery times may fluctuate due to unexpected workload or demand surges.
While we always strive to dispatch your order as quickly as possible, there may be periods where demand for our products increases significantly, resulting in delays.
We appreciate your understanding in such situations and assure you that we are doing everything we can to minimise any delays.

Shipping Carrier

We use Australia Post, a reputable international shipping company, to deliver your order securely and reliably.
With Australia Post, you are provided with excellent service and real-time tracking information to monitor the progress of your shipment.

Additional Services

To enhance your shopping experience, we also offer the following:

• Free Shipping: Available for orders above a certain value.

• Insured Shipping: If you prefer priority handling and insurance, we offer insured shipping for an additional fee.

• Customer Support: Our dedicated customer support team is always ready to assist with any questions or concerns you may have.

We value your trust in us and are committed to providing you with the best possible service.
If you have any further questions regarding our shipping policy, feel free to reach out via the contact form or email us at support@lujiv-sydney.com.